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Important Information about Utility Bills

For Utility Bills with balances prior to June 30, 2019 (Q4 FY2019 and earlier)

You may review your account and make a payment on past due balances using the ePortal, currently only working in Mozilla Firefox (http://www.mozilla.org). Per existing City policies, Demand Bills will be issued in November 2019 for any unpaid balances.  If payment has not been received by December 31, 2019, the balances will be moved onto the property tax bill, removing the balance from your Utility Service account.

For Utility Bills with balances after June 30,2019


Starting with the Quarter One FY2020 (July 2019) utility bills, issued in October 2019, you may review your account and pay on your bill in Citizen Self Service, the same portal used to pay Real Estate and Personal Properties bills. 



Citizen Public Service Request

SeeClickFix Inc., is a place-based reporting platform which allows residents to document neighborhood concerns and improvements alike, from potholes, illegal  dumping, flooding and damaged sidewalks. There is an App available at no cost through the iTunes (iPhone/iPad) and Google Play (Android) app store.

 Continue to Citizen Request

Online Permitting

The City has begun adopting electronic permitting, currently permits are available from the Office of Inspectional Services and Dog Licenses via the Clerks Office. 

Credit Card Fees

You can always choose to apply online, then pay in person during the department's Office Hours. To pay online with credit card, a surcharge of 2.99% plus $0.99 will be added to your permit fee.

 Continue to Online Permitting Central

Public Records Request

On January 1, 2017, a new Public Record law went into effect changing the way in which municipalities process public records requests. For more information on the law change.

  Continue to NextRequest
Gloucester's Online Record Request Portal.

Bills, Payments & Financial Queries


The Munis Citizen Self Service Portal (launched June 2018) will allow payments and research of Real Estate, Personal Property, and Utility Bills.
Payments can be made via eCheck (No Fee), Visa Debit ($3.95 Flat Fee), or by major credit cards (scale based on purchase total, fee schedule).
For any questions, please contact the Collector’s Office at 978-281-9735
  • Past Due Utility Bills, (currently only working in Mozilla Firefox (http://www.mozilla.org)) and to see summary property information and building permits issued. To make a payment select "Make a Payment" under the "Online Actions" menu. If you need information about your Utility Bill balances, please contact the Collectors Office, (978) 281-9735.  If you have other questions about your Utility Services, such as past consumption, please contact the DPW (978) 325-5600.

Maps & Assessment Data


  • GIS Based Maps. Interactive mapping tools and standard maps available in PDF format (E.g. zoning & wetlands). 
  • Assessor's Data. An external site which contains details of parcels from our Assessors department database.

Requests / Contact Us



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