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Per the 1996 Telecom Act, TV, phone, and internet are regulated separately. State law M.G.L. Chapter 166A requires a City Cable TV Advisory Board. The contract is limited to cable TV service. For the state overview of the CAC responsibilities, visit their website Department of Telecommunications & Cable.
A. Contact your carrier B. File a complaint with the Mass Department of Telecommunications & Cable C. Attend meetings, contact the Mayor's office, or contact a committee member.