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Archives

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1. How do I get help with looking up my ancestors?

The members of the Archives Committee will search all City records for information about your ancestors; vital records, naturalizations, property information, military service records, and more.

2. How does the Archives Committee charge for its services?

The Archives Committee charges $0.05 a page for photocopied material mailed to the researcher. It also relies totally on contributions from the public to maintain the records and to purchase materials.

3. Can I do my own research?

The public is certainly welcome to come into the Gloucester Archives and use whatever records are available.

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Assessor

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1. When are the tax bills issued and payments due?

The tax bills are issued on July 1, October 1, January 1, and April 1. Payments are due 30 days from the date of issue.

2. What if I do not agree with my assessment?

Talk with assessing staff, review your property record card, as well as comparable sales. You may request an inspection on the abatement application.

3. What if, after the bill is issued, I still do not agree with my assessment?

You will need to file an Abatement Application with the Assessor's Office after receiving the actual tax bill (January 1) and before the due date of that bill (typically February 1).

4. What is a revaluation?

A revaluation is an update of all assessments of Real and Personal Property in the City conducted under the direction of the Board of Assessors and the Assistant Assessor. The revaluation process consists of data collection, sales analysis, and application of the results in a fair and equitable manner.

5. Why is a revaluation necessary?

Annual revaluation of properties ensures that the community complies with Department of Revenue requirements that assessments reflect fair market value within a 10% margin. The annual revaluation allows assessments to keep pace with market trends.

6. Will all property values change?

Not all property values will change at the same rate. Depending upon market trends, some neighborhoods and/or property types may increase in value while others may decrease or remain the same. Also, new market data may show that adjustments need to be made to certain areas or property types to reflect current market values, even if those changes seem to contradict the prevailing trends.

7. Is it necessary that you view the inside of my property?

It is desirable that an assessor see the inside as well as the outside of your property. The law requires that property be valued based on the best information available. If an interior inspection is not available, then the value will be based on an exterior inspection and a review of the historical information on the property record card.

8. What is market value?

Market value is the price that a willing buyer and a willing seller would settle upon in an open market transaction assuming reasonable exposure to the market and that no special circumstances or undue stimulus are involved.

9. What if there hasn't been a recent arm's length sale of my property?

The best evidence is arm's length sales of reasonably comparable properties. These are properties similar to yours in location, age, style, condition, quality, and other features that affect market value such as the number of bedrooms and bathrooms and building size.

10. What if there are no reasonably comparable sales?

We will then consider all other factors that may affect the market value of your property. The replacement value of your building(s), less any depreciation, plus the value of the land could be used to estimate value. Income and expenses are analyzed and utilized for the valuation of rental, commercial, and industrial properties.

11. Will the actual construction cost be considered?

Your construction cost is a historical figure that may or may not reflect the current market value of your property. It is one element that will be considered in conjunction with cost manuals and available market data.

12. What will happen to my assessment if I improve my property?

Generally speaking, improvements that increase the market value of a property will increase the assessment.

13. Will my assessment go up if I repair my property?

Routine maintenance will help retain the market value of your property but may not affect your assessment. Substantial repairs, however, may affect the assessed value.

14. How can my assessment change when I haven't done anything to my property?

Property assessments may change based on the analysis of market conditions as of the assessment date even if no physical changes have been made.

15. What evidence do I need to present to the Board of Assessors when filing for an abatement?

State law puts the burden of proof on the property owner to show that the assessment is incorrect. Simply stating that your property taxes are too high is not adequate. Evidence in support of your contentions must be submitted and may include - but is not limited to - suitable comparable sales, income and expense information, and/or a timely appraisal.

16. Why does my assessment value differ from my bank appraisal?

Fee appraisers typically value your property as of a current date. Assessors are mandated to conduct mass appraisal based on an assessment date of January 1. Mass appraisal requires extensive analysis of the real estate market for a specific time frame and adjustments are made to a variety of factors to affect all properties based on many components. Market conditions are constantly changing, therefore, valuations based on different effective dates would be expected to vary.

17. How will my taxes change as a result of the new assessment?

Although the value of your property affects your share of taxes, the actual amount you pay is determined each year when the tax rate is set and approved within the limits of Proposition 2 ½. Your property taxes are determined by multiplying the assessed value by the tax rate per thousand dollars of assessed valuation.

18. Who must pay the CPA surcharge?

The CPA surcharge (voted at 1% of the annual property tax bill) is paid by all residential, commercial, and industrial property owners.

19. How is the CPA surcharge calculated?

The following hypothetical example illustrates the calculation of the 1% surcharge for a residential property (showing the $100,000 exemption):

Assessed value: $300,000
Less residential exemption $100,000
CPA taxable value: $200,000
x Tax Rate: 10.00
Net Tax: $2,000.00
x 1% .01
Annual CPA Surcharge $ 20.00

The surcharge for commercial & industrial properties is calculated in the same manner but those properties do not receive the benefit of the $100,000 value reduction which is applied to all Class 1 residential properties.

20. Are there exemptions to the CPA?

• The first $100,000 of the assessed value of residential properties is exempt from the CPA surcharge. 
• Parcels already exempt from real estate tax are exempt from the CPA surcharge.
• Full exemption for property owned and occupied as a domicile by any person who qualifies for low-income housing or low- or moderate-income senior housing in the City of Gloucester. 
  • Low- and moderate- household income limits are determined annually by the U.S. Department of Housing and Urban Development (HUD). 
  • To qualify for an exemption, a taxpayer must submit annual application including proof of income (tax returns, etc.).

21. How do I apply for a CPA exemption?

To apply for an exemption, an application must be filed with the Assessors’ Office annually and supporting income documents will be required for approval. If you already receive an exemption under Massachusetts General Law Chapter 59, Section 5, Clause 41C, a separate application may not be required but you must specifically request that you be exempted from the CPA surcharge.

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Cable TV Advisory Committee

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1. Does the contract exclude competition?

The Gloucester contract, like all of Comcast’s Massachusetts contracts, is non-exclusive and only addresses TV. Any other TV, internet, or phone provider is free to compete on Cape Ann.

2. Why isn't it called the Telecommunications Committee?

Per the 1996 Telecom Act, TV, phone, and internet are regulated separately. State law M.G.L. Chapter 166A requires a City Cable TV Advisory Board. The contract is limited to cable TV service. For the state overview of the CAC responsibilities, visit their website Department of Telecommunications & Cable.

3. How should I provide feedback when I experience problems?

A. Contact your carrier B. File a complaint with the Mass Department of Telecommunications & Cable  C. Attend meetings, contact the Mayor's office, or contact a committee member.

4. How do I get a copy of the Cable TV contract?

The current contract is available through the Document Center.

5. Can I view a video of the public meetings?

1623 Studios (formerly Cape Ann TV) will be recording some of our meetings for broadcast. You can view the meetings online at 1623studios.org. Meetings will not be filmed if general knowledge of the content of those meetings have potential of weakening our negotiation position in our cable contract negotiations.

6. Who are the representatives for the other Cape Ann communities?

Although each community has its own contract, the Cape Ann communities join together in their general negotiations for our regional delivery of service, sharing an outside counsel who specializes in cable television contract negotiations. Mitch Vieira is the Rockport representative. Barry O’Brien is the Essex representative. Paul Jermain is the Manchester representative. 1623 Studios (Cape Ann TV) also has one or more representatives sitting on the Regional Committee which is chaired by Sal Di Stefano, Gloucester’s Economic Development Director.

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City Auditor

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1. When are vendor checks issued?

Vendor checks are usually issued every other week.

2. Are you the Accounts Payable Department?

Yes, we are in charge of accounts payable.

3. What are your office hours?

We are open Monday through Wednesday from 8:30 am to 4:00 pm; Thursday from 8:30 am to 6:30 pm, and Friday from 8:30 am to 12:30 pm.

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City Clerk

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1. Where can I find a list of handicapped parking spaces in Gloucester?

Visit the list of handicapped parking spaces in Gloucester.

2. Can I use a debit/credit card at the City Clerk's office?

No. The City Clerk’s office can only accept payment by cash, check, or money order.

3. How do I apply for a dog license?

For information about licensing your dog please visit Dog Licensing Information.

4. How do I register for salt water fishing?

You can register for salt water fishing by calling the Marine Fisheries at (888) 674-7411 or visit the state’s webpage Recreational Saltwater Fishing Permit.

5. How do I obtain a marriage license?

In order to obtain a marriage license, both persons wishing to be married must come to the City Clerk’s office and file an intention. Both must show valid ID. The marriage license costs $40.00. There is a state-mandated 3-DAY WAITING PERIOD before the license can be picked up. THE LICENSE IS VALID FOR 60 DAYS. For more information on marriage licenses, visit the Marriage Licenses page.

6. Hunting/Fishing Licenses: Why was I charged $1.00 more than my license shows?

The City Clerk’s office charges a $1.00 administration fee for the license. The amount shown on the license (e.g. $27.50) is the amount that goes to the Department of Fisheries and Wildlife. Because a monthly report is sent to the aforementioned department, as well as copies of each license sold, the Fisheries and Wildlife Department prefers that the administration fee is not reflected on the report. For more information please visit: Hunting and Fishing page on the state website.

7. How do I become a Solemnizer?

Information on Solemnizer Certificates (one day marriage designations) can be found by visiting Solemnizer information.

8. How much do Vital Records Cost (birth/death/marriage certificates)?

The fee for a certified copy of a birth, death, or marriage certificate is $15 for the first copy and $7.50 for any additional copies of the same record requested at the same time. Additional information on vital records can be found on the Vital Records page.

9. When and where can I work as a vendor in Gloucester?

Chapter 11 of the Gloucester Code of Ordinances governs vending. Fixed location vending is regulated by a annual bidding process held through the City’s Purchasing Department. Otherwise, vending is primarily through certain special events which must be permitted or authorized by the City Licensing Commission.

10. Where can I find a Staff Directory?

A staff directory can be found on the home page of the City of Gloucester site. You can also find it by visiting the Staff Directory.

11. Where can I find copies of City Council Meetings and Agendas?

Copies of City Council Meetings and Agendas can be found by visiting the Archive Center.

12. Where do I go to vote?

You will vote at your ward and precinct polling location. For more information on Gloucester’s wards and precincts as well as a complete list of their corresponding streets, visit the Polling Places Page.

13. Where is City Hall located?

The main offices for City Hall are located at 9 Dale Avenue.

14. Are City Council meetings televised?

All Council meetings are televised live by 1623 Studios (formerly Cape Ann TV) and are available on local cable channels.

15. Where is the City Hall Annex?

The City Hall Annex is located at 3 Pond Road.

16. When and where does the City Council meet?

The City Council meets on the 2nd and 4th Tuesdays of each month for regularly scheduled meetings at Gloucester City Hall on 9 Dale Avenue in the Kyrouz Auditorium. For more information, please visit Public Meeting Notices.

17. How do I obtain a permit for a road race/parade/walk-a-thon, etc.?

A permit is required for any type of special event. A "Special Event" is an event open to the general public; it can be held on public or private property; it may feature entertainment, amusements, food & beverages; it may be classified as a festival, road race, parade or walk-a-thon. A special event in the City of Gloucester, depending on the size and nature of the event, may require a number of permits or approvals from various departments within the City before it is officially approved and is granted a "special event" permit. Furthermore, special events are governed by the Gloucester Code of Ordinances Sec. 11-8 and Sec. 11-10.  Special Events Permit Application.

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City Council

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1. Are all the meetings of the City Council open to the Public?

Massachusetts State Law (The Open Meeting Law) requires public government bodies to have meetings which are open to all and which are announced or "noticed" at least 48 hours in advance (excluding Saturday, Sunday, and Holidays). There are several specific exemptions to this open meeting requirement which allows the Council to hold closed or "executive" sessions.

2. Can members of the public speak during, or participate in, the Council meetings?

Yes. The Council provides for opportunities for the public to speak during its "oral communications" and during any scheduled public hearings.

3. Can residents petition the City Council to take action?

Yes. The City Charter (Article 9) provides several methods for residents/voters to petition the City Council.

4. Are City Council meetings televised?

All Council meetings are televised live by CATV and are available on local cable channels.

5. Does the Council have any role in the School Committee?

The School Committee is an independently elected body (six (6) members plus the Mayor) and the only formal role of the Council in the School Committee is the "bottom line" approval of the School Committee budget as part of the City budget, although the Committee and the Council do on occasion meet jointly.

6. Where and when does the City Council meet?

City Council meets on alternate Tuesdays at 7:00 pm in the Gloucester City Hall Kyrouz Auditorium. A schedule of meetings and events can be viewed on Public Meeting Notices.

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Council on Aging

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1. When does the band play at the Senior Center?

The Old Salty Jazz Band is a volunteer group entertaining seniors at the Rose Baker Senior Center, on the first three Mondays of each month from 1:00 - 3:00 p.m. This is a free event and all are welcome to attend with friends for a social afternoon of dancing and enjoying favorite tunes from the 1950's & 1960's.

2. Does the Senior Center offer computer instruction classes?

Yes, the Council on Aging computer volunteer group offers most Microsoft Office courses as well as internet and email instruction; these sessions are typically comprised of 2-hour sessions over the course of 8 weeks.

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Fire Department

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1. Who is the billing company for Gloucester Fire Department EMS services?

Digitech (DBA Intermedix) is currently our contracted billing company. Their call center for our patients is (888) 987-9943 and the website is https://www.intermedix.com/billpay 

2. Why do you send a fire engine when I called for an ambulance?

All Gloucester Fire Department members are trained Emergency Medical Technicians (EMTs) and all apparatus carry life saving equipment, such as oxygen, defibrillators and medications. In many cases the additional staff assigned on the Fire Engines in West Gloucester, Bay View and Magnolia Stations are licensed Paramedics and equipped to begin providing Advanced Life Support. 

3. How do I obtain a permit to burn brush?

A permit must be obtained online at Gloucester’s Online Permitting Central via Open.Gov. Those without internet access may come into Fire Headquarters/Fire Prevention Office at 8 School Street and use our public-access computer in the lobby to apply. The permit fee is $25.00. The online system accepts all major credit cards and charges a $1.74 processing fee. See our Burn Information Page for more details.

4. I am interested in becoming a Gloucester Firefighter.

Visit our web page:  Firefighters Civil Service Exam.

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Harbormaster

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1. When is the best time to transit the Annisquam River and Blynman Canal?

This depends on many factors. There are several shoals in the river, so the draft of your vessel needs to be considered to time the transit with high tide or be close to it. Another critical consideration is the horsepower of your engine. When the tide is ebbing, it can reach up to 6-7 knots of current in the Blynman Canal. Your motor needs to be strong enough to maintain steerage at this time. Always call the Harbormaster at (978) 282-3012 for specific information.

2. Is there a fee for using the pump-out boat, and when can I use it?

The pump-out boat is a state-funded grant program through the Clean Water Act which reimburses up to 75% of operational costs to the office; as such, there is no fee for using the pump-out boat. Call the Harbormaster at (978) 282-3012 to make arrangements.

3. How do I get a mooring?

Complete an application for mooring with the Harbormaster, 19 Harbor Loop, located next to the Coast Guard Station. Applications are accepted year round. Call (978) 282-3012 for additional information.

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Inspectional Services

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1. Do I need a building permit to build a fence?

If the fence does not exceed six feet in height, then a building permit is not required. The fence can be put right on the property line. Although it is customary to face the good side of the fence to the abutting property, it is not a requirement.

2. Do I need a building permit to install / construct a garden shed?

Yes. A building permit is required for any structure to ensure compliance with the City Zoning Ordinance. If the shed has more than 120 square feet of floor area, the shed will need to comply with the Massachusetts State Building Code 780 CMR.

3. When do I need a building permit?

Sections 5110.3 and 110.3 of the Massachusetts State Building Code 780 CMR give exemptions for building permits. In general, a building permit is required for any work that is more than ordinary repairs of a structure.

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Legal Department

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1. How do I file a claim against the City?

If you are claiming that the city is responsible for damage to your personal property or for personal injuries, you may fill out a claim using the Damage Claim Form and send it to the Legal Department. It will then be forwarded to the insurance company for the City, who will then determine whether the City is liable for any damages incurred.

2. Whom do I contact regarding landlord / tenant disputes, domestic issues, private property disputes, etc.?

For these private legal issues, you can contact either Neighborhood Legal Services or the Massachusetts Bar Association's lawyer referral service.

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Personnel

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1. What benefits are available to employees of the City of Gloucester?

It depends what collective bargaining group the employee belongs to.

2. How do I go about applying for a job I see posted?

You can submit your resume, cover letter, and/or application either by email, fax, or by mail.

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Planning

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1. When does the Planning Board meet?

The Planning Board generally meets every first and third Thursday of each month. Meetings begin at 5:00 pm.

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Public Works

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1. How do I dispose of a television or a computer monitor?

You may purchase a $30 Appliance/TV sticker at the Department of Public Works (DPW). Our hauler will provide a curbside pickup once a month (the first Thursday of each month); these stickers are available only at the DPW.

2. Whom do I call if I have a problem with my STEP sewer system?

Please contact the call center for Veolia at (800) 499-9070.

3. Whom do I call if there is a problem with my City-maintained Grinder sewer system?

Please contact the call center for Veolia at (800) 499-9070.

4. Whom do I contact if my trash and/or recycling was not picked up?

Please call JRM Hauling & Recycling at (800) 323-HAUL(4285), or the Department of Public Works (DPW) at (978) 325-5600.

5. Why is my water brown and what can I do?

Temporary discoloration of water may occur as iron particles are cleaned from the pipes. Although this discolored water is not harmful to your health, you should avoid use of chlorine bleach when washing clothes to avoid staining of laundry. Running the cold water tap for a few minutes is usually sufficient to restore the flow of clean water to your home. If water quality problems persist, residents should call the Utility Division at (978) 325-5600.

6. How do I dispose of alkaline and rechargeable batteries?

Disposing of General Purpose and Alkaline Batteries: Alkaline batteries can be safely disposed of with normal household waste. Due to concerns about mercury in the municipal solid waste stream, manufacturers have voluntarily eliminated all of the added mercury from alkaline batteries since 1993. Alkaline batteries are composed primarily of common metals such as steel, zinc, and manganese and as such, do not pose a health or environmental risk during normal use or disposal. It is important not to dispose of large amounts of alkaline batteries in a group. Used batteries are often not completely "dead." Grouping used batteries together can bring these "live" batteries into contact with one another, creating safety risks. Proven cost-effective and environmentally safe recycling processes are not yet universally available for alkaline batteries.

Recycling Batteries with Other Chemistries: Due to the chemicals in them, you should recycle rechargeable, lithium, lithium ion, and zinc air batteries. In addition to “traditional” rechargeable batteries like AAs or AAAs, rechargeable batteries like the ones found in everyday household items such as cameras, cell phones, laptops, and power tools should also be recycled. Look for the battery recycling seals on rechargeable batteries. These types of batteries can be brought to the Department of Public Works (DPW) or Home Depot for disposal.

7. There is a pothole on my street; whom do I contact?

You may call the DPW at (978) 325-5600 to report this, or visit the Online Citizen Request system.

8. Will chloramines affect the way I treat my swimming pool?

No. You will still need free chlorine residual to prevent algae and bacteria growth.

9. How does chloramines affect fish, reptiles, amphibians, crustaceans, and pets?

Owners of fish tanks, reptiles, amphibians, and crustaceans, including hobbyists, restaurants and fish markets, that now treat for chlorine in the water should have appropriate carbon filtration equipment or use water treatment products that neutralize chloramines.

All other pets, including dogs and cats, can safely consume chloraminated water.

10. Does letting the water sit for a few days remove chloramines from tanks or pond water?

No; unlike chlorine, which disappears when water sits for a few days, chloramines may take weeks to disappear.

11. Can I use chloraminated water to prepare my baby's formula?

Yes.

12. What can I do at home to help reduce fats, oils, and grease (FOG) from entering the sewer system?

* Never pour fats, oil and grease down the sink, garbage disposal, or toilet. * Pour fats, oil and grease (after it has cooled) into a container. Once the container is full, place it in the trash. * Before washing, scrape and dry wipe pots, pans, and dishes with paper towels. * Put baskets or strainers in sink drains to catch food scraps and other food solids and empty contents into the trash.* Minimize the use of garbage disposals.

13. Does the DPW sell compost bins or rain barrels?

The Department of Public Works (DPW) does not have rain barrels or composting bins available for sale; some suggestions include: Lowes, Home Depot, Ace Hardware, and True Value.

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Purchasing

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1. How do I know when the City is interested in making a purchase?

We advertise most procurements in the local newspaper, as well as the state's Central Register, Goods and Services Bulletin and on our own website.

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Recycling

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1. How do I dispose a television or computer monitor?

You may purchase a $30 Appliance/TV sticker at the DPW.  Our hauler will provide a curbside pickup once a month (the first Thursday of each month); these stickers are available only at the DPW.  

2. There was a holiday this week - will my trash pickup be delayed a day?

Yes; when there is a holiday, trash pickup is delayed one day. Friday pickups will be made on Saturday.

3. How do I properly dispose of paint?

Depending upon whether it’s latex or oil-based paints, there are different disposal methods: To properly dispose of latex paint, simply leave the lid off the can and let the paint dry up. Or, you can also add kitty litter or Speedy Dry to accelerate the process. Then, you may dispose of it in your regular trash. To properly dispose of oil-based paints, you must wait until the DPW holds it’s Household Hazardous Waste Day, which is usually held the last Saturday in September.

4. How do I properly dispose of batteries?

Depending upon which type of battery you have, there are different methods of properly disposing - DISPOSING OF GENERAL PURPOSE & ALKALINE BATTERIES: Alkaline batteries can be safely disposed of with normal household waste. Due to concerns about mercury in the municipal solid waste stream, manufacturers have voluntarily eliminated all of the added mercury from alkaline batteries since 1993. Alkaline batteries are composed primarily of common metals — steel, zinc, and manganese — and do not pose a health or environmental risk during normal use or disposal. It is important not to dispose of large amounts of alkaline batteries in a group. Used batteries are often not completely ’dead’. Grouping used batteries together can sometimes bring these ’live’ batteries into contact with one another, creating safety risks. Proven cost-effective and environmentally safe recycling processes are not yet universally available for alkaline batteries. RECYCLING BATTERIES WITH OTHER CHEMISTRIES: Due to the chemicals in some batteries, you should recycle rechargeable, lithium, lithium ion, and zinc air batteries. In addition to “traditional” rechargeable batteries like AA or AAA, rechargeable batteries like the ones found in everyday household items such as cameras, cell phones, laptops, and power tools should also be recycled. Look for the battery recycling seals on rechargeable batteries. These types of batteries can be brought to the DPW and Home Depot for disposal.

5. How do I dispose of something that does not fit in the City issued trash bags?

To dispose of an item that does not fit in the City issued trash bag, you will need to purchase a $10 Bulk Item Sticker. These may be purchased at The Building Center, Stop & Shop, and also the DPW. Examples of some of the types of items used with Bulk Item Stickers include: furniture, plastic cased vacuum cleaners, mattresses, rugs, entertainment centers, toilets.

6. What day is trash pick up on my street?

Please see the Trash Pick Up by Street page. There is a complete listing of all city streets and their respective pick up days.

7. When is the next Household Hazardous Waste Day?

Household Hazardous Waste Day is typically held once annually and is typically held on the last Saturday in September.

8. My trash and/or recycling was missed, what do I do?

Please call JRM Hauling & Recycling directly at (800) 323-4285 or the DPW at (978) 325-5600.

9. What type of metal is accepted at monthly metal recycling days?

Metal items that are at least 80% metal are generally acceptable; these include bicycles, water heaters, tools, washers, dryers, dishwashers, file cabinets, metal chairs, and gas grills (without the propane tanks).

THE DPW CANNOT ACCEPT: PROPANE TANKS OR ANY ITEM CONTAINING FREON SUCH AS AIR CONDITIONERS, REFRIGERATORS, OR DEHUMIDIFIERS

10. What type of items are accepted during the monthly Automotive Recycling?

We can accept two tires (without rims), oil filters, car batteries, and clean motor oil (cannot be contaminated). We use the motor oil to heat the DPW garage.

11. Can I use a regular trash barrel with a cover for my recycling?

Yes. The trash barrel must be 50 gallons or less and be clearly marked with recycling stickers (stickers are available at no charge from the DPW).

12. What type of items can be placed in my recycle bin?

Tin foil, tin cans (it's helpful to remove the label but is not required), plastic milk cartons, and laundry detergent bottles, all plastic bottles (even with the collars on) and all clear and colored glass (as long as it isn't broken). Caps can stay. If you see the numbers 1 - 7, you may place in the recycle bin.

13. How many recycling bins can I put out? Is there a limit?

There is no limit to the number of recycling bins you can put out.

14. How do I get a recycling bin?

They are available at the DPW. There is no charge for the first bin - additional bins are available for $5 each.

15. My recycle bin was lost or stolen, what should I do?

You may purchase a replacement bin at the DPW for $5.00.

16. Can I put styrofoam in my recycle bin?

Unfortunately, no. Styrofoam is to be disposed of as trash even though you may see recycle numbers stamped on it.

17. I put plastic lawn furniture out with my recycling and they did not take it, why?

At the present time, rigid plastics such as lawn furniture and outdoor toys, such as Little Tykes slides and play sets are not accepted at the facility that our recyclables are taken to. To dispose of these types of items, a $10 Bulk Item Sticker is required. You may stack 4 of the stackable lawn chairs out with one sticker. 

18. How do I dispose of furniture?

To dispose of furniture with your curbside rubbish, you can purchase a $10 Bulk Item Sticker; affix the sticker to the item and put it out on your regular trash day. You may also donate your clean furniture to Second Glance on Pond Road. Monday through Saturday from 9 a.m. to 6 p.m., They also offer a pickup service by appointment. All proceeds from the sale of donations go to the Open Door Food Pantry which services all of Cape Ann. Call (978) 283-4298 for more information.

19. Where do my recyclables go after pick-up?

Massachusetts has seven recycling processing facilities that sort and bale over 500,000 ton of recyclables annually. After processing, your recyclables are ready to enter the "recycling marketplace".

20. Who uses recyclables after they leave the processing facilities?

Recyclables are valuable commodities in today's global economy. About half of the bottles, cans, and paper collected in Massachusetts are sold to manufacturing plants in the Northeast; the other half goes to markets overseas.

21. What is made out of all of the recyclable materials?

* Paper and cardboard are turned into cereal and cracker boxes, book covers, and game boards at a recycling paper mill in Fitchburg, MA. * Glass bottles and jars are melted and used to make new containers at facilities such as Saint-Gobain Containers, Inc. in Milford, MA. * Plastic soda bottles become polyester fiberfill for jackets and sleeping bags, or polar fleece made by Malden Mills in Lawrence, MA. * Milk jugs, detergent bottles, and other #2 plastics become landscaping timbers and whiskey barrel planters made my Smartware products in Leominster, MA.

22. I live in a condominium/apartment building that does not have curbside trash collection. What about my recycling...can that go out to the curb?

Unfortunately, your recycling can not go out for curbside collection. But you may bring your recycling to Essex County Recycle Center located at 24 Kondelin Road. They will accept your newspaper, cardboard, bottles, cans, and metal items at no charge. They also will accept rigid plastics (little tykes toys, 5 gallon water jugs, plastic lawn furniture etc.) for no charge.

23. Do I have to separate my recyclables???

No you do not - we are now a single stream! No need to sort!

24. How do I dispose of smoke detectors?

Smoke detectors containing the isotope Americium are not hazardous. These may be disposed of in the regular trash. They are NOT recyclable.

25. How do I dispose of fluorescent light bulbs?

Fluorescent light bulbs contain mercury and cannot be disposed of with regular household trash. To dispose you can bring them to the DPW on the last Saturday of each month from 9:00 am -12:00 pm or you can bring them to the Building Center during normal business hours.

26. How do I dispose of a mattress and/or box spring?

EFFECTIVE NOVEMBER 1, 2022: Clean mattresses and box springs must be recycled or donated for reuse (Per Mass. Dept. of Environmental Protection). Residents can purchase a $40 sticker for each piece (mattress needs one sticker and box spring needs another) at the Department of Public Works.  We will provide a mattress bag at the time of purchase for the mattresses only. Bagged mattresses and box springs should be left outside homes on Thursday morning for curbside collection. 

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Retirement

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1. Am I required to enroll as a member of the Retirement System?

Membership in the Gloucester Contributory Retirement System is a statutory requirement for all employees who are scheduled to work 20 hours per week in a calendar year; only elected officials have the option whether to join the System or not.

2. Can I borrow money from my retirement account now and pay it back later?

No. Under state law, your retirement account has no provision for withdrawal under any circumstance.

3. Can I receive a refund of my contributions? Will I get interest on those contributions?

You may receive a refund of your total contributions if you have officially resigned your position and it is not your intent to accept another position of employment that requires membership in another Massachusetts contributory retirement system. If you voluntarily leave employment that began after January 1, 1984 and have less than 5 years of service, no interest will be refunded to you. If you have served between five and ten years, you will receive half of the interest credited to your account. If you have over ten years of service, all of the interest will be refunded to you. Also, if you are removed or discharged, you will receive interest regardless of the years of service. It is important to note that if you receive a refund or your retirement contributions, we are required to withhold 20% for your federal tax liability. Any monies contributed prior to 1/12/86 are not subject to federal taxation. However, all interest you receive from your account is subject to federal taxation. Alternatively, you can have the entire retirement account “rolled over” into a tax qualified IRA.

4. Can I make 'make-up' Payments?

If you were employed by any governmental unit within the Commonwealth and you do not have this period of employment credited in your retirement system, it may be possible to pay a make-up payment. You would be required to pay into the retirement system the amount that would have been withheld for retirement plus the accrued interest through the month of your repayment. Please have the Payroll Supervisor forward to the retirement office the payroll records for the dates of your employment, the salary paid per calendar year, the date of termination and whether you were employed on a full or part time basis. If you were part-time, we require the number of hours employed per calendar year. Once we receive all of the necessary information, a letter will be forwarded to you indicating the amount of the repayment and the due date.

5. What is the maximum retirement allowance that I can receive?

The maximum benefit you can receive is 80% of your three highest consecutive years of regular compensation.

6. What factors effect the amount of my superannuation retirement allowance?

The amount of your retirement allowance depends on: your age, your length of creditable service, the amount of your average annual rate of regular compensation, and your group classification.

7. May I be employed in the public sector after retirement?

There is no restriction on employment in the private sector. However, employment for any town, city, or county within the Commonwealth of Massachusetts or for this state is restricted once you have retired. You may be employed for only 960 hours in any calendar year. Also, the amount you earn from any such political subdivision would be limited to the difference between your gross retirement allowance and the present salary from the job which you had retired. The responsibility for monitoring post-retirement earnings is placed upon the employer and the retiree.

For disability retirees, the amount of outside income you can earn is the difference between your gross retirement allowance and the present salary for the job from which you retired, plus $5,000.

8. What about my health insurance?

Your health insurance premium may be deducted from your retirement allowance. Questions regarding your coverage should be directed to the Personnel Department at (978) 281-9742.

9. Is my retirement allowance taxable?

A portion of your retirement allowance is federally taxable. Please refer to IRS publication 575. The IRS requires that you pay 90% of the income tax that you will owe by having an amount withheld on a payroll plan or by filing an estimated quarterly tax return. If you wish, we will withhold a fixed amount of money from each retirement check you receive. You can change the amount of taxes withheld from your retirement check anytime you wish. Please notify the Board of any tax changes you might wish to make. We will ensure that you receive the appropriate form. State Income Tax Your retirement allowance is exempt from Massachusetts state taxes. When considering a move outside of the Commonwealth you should question whether or not your contributory pension will be taxed by your prospective new home state. Currently fifteen states do not tax Mass. pensions. In addition several states provide tax exemptions or exclusions for which Mass. pensions may qualify. For example, Maine offers a $6,000 pension exemption, while pensioners, 59 ½ or over, may qualify for a $20,000 exemption in New York.

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Treasurer

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1. What happens if I don’t pay my Real Estate bill?

If a payment is not received by the due date, interest will begin accruing daily at a rate of 14% annum. For any unpaid balance remaining on an account after the 4th quarter due date, a demand fee of $10.00 will be added. If the account remains unpaid, the owners name, address and the outstanding amount will be advertised in a local newspaper. An advertising fee will be added to each account. If any account continues to remain unpaid, a tax lien is placed on the property and is recorded with the Essex County Registry of Deeds. Additional costs of filing and attorney's fees will most likely be added as well to your account. A tax lien insures the payment of taxes upon sale or refinance of the property.

2. How do I pay a parking ticket?

TO PAY ONLINE: To pay your ticket online, go to Online Services .  TO PAY IN PERSON: Stop by the Collector’s Office at 9 Dale Avenue, Gloucester, Monday through Wednesday 8:30 am to 4:00 pm, Thursday 8:30 am to 6:30 pm or Friday 8:30 am to 12:30 pm.  TO PAY BY MAIL: Mail to City of Gloucester, Office of the Parking Clerk, P.O. Box 203, Milford, MA 01757. 

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Veterans Services

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1. How do I apply for compensation or pension through the U.S Department of Veterans Affairs (VA)?

All first-time applicants must complete VA Form 21-526. You can complete this form by downloading the PDF version or on the Veterans Affairs  website.

2. How do I apply for Chapter 115 Benefits?

Please contact the Office of Veterans’ Services at (978) 325-5730 to schedule an appointment.

3. How can I request a copy of my DD214?

Military records can be requested through the National Archives.

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Where Can I Recycle These Items?

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1. Where Can I Recycle Automotive-Related Items?

Automotive-related items: DPW Yard accepts: oil filters, motor oil, tires and car batteries are accepted. The oil is used to heat the DPW building so it must be as clean as possible. Tires are also accepted (with the exception of commercial tires which are not accepted). Please limit your tire disposal to 2 per month. Items not accepted: gasoline, anti-freeze, contaminated motor oil. These items, however, can be brought to the DPW during the Hazardous Waste Collection Day (typically the last Saturday in September).

2. Where Can I Recycle Batteries?

Batteries:
Laptops, toys, cell phones, calculators – these are just some of the mobile products that need batteries to function. The U.S. Environmental Protection Agency estimates that more than 350 million batteries are purchased annually in the United States.

Batteries are a unique product comprised of heavy metals and other elements. Some of these toxic heavy metals include nickel cadmium, alkaline, mercury, nickel metal hydride and lead acid. It is these elements that threaten our environment if not properly discarded.

Not all batteries are the same, and there are different ways to ensure each type is properly discarded or recycled. The batteries that consumers use most include household alkaline batteries, nickel-cadmium (NiCd) batteries, nickel metal hydride (NiMH), rechargeable batteries, button cell, automotive and non-automotive lead based batteries.

That’s a lot of batteries – how do you know what type you are using? The following information might help:

Household/Alkaline batteries are common, single-use batteries – AA, AAA, C and D. These batteries have little to no mercury in them and recycling programs generally no longer accept them. In Gloucester, we do not. It is perfectly safe to dispose of them in the trash.

Nickel-Cadmium (NiCd) are rechargeable batteries- considered to be hazardous waste, and MUST be recycled.

Nickel Metal Hydride (NiMH) or Lithium-Ion are commonly used in laptops. They are considered non-hazardous waste but contain elements that can be recycled.

Button cell batteries are commonly used in hearing aids, calculators, and watches. These batteries contain silver, mercury, and other elements that are hazardous to the environment and should be recycled.

Automotive & sealed lead-based batteries contain hazardous materials and elements that can be reused and should be recycled as well.

3. Where Can I Recycle Clothes and Shoes?

Clothing & Shoes: The Salvation Army and Goodwill both collect and resell clothing at low prices and use the proceeds to fund their own charitable activities, so donations help make a positive difference on multiple levels. Put clothes in a drop box run by a charity. Donation drop boxes are usually located in the parking lots near stores or shopping centers. You should check beforehand that the charity name on the box is a legitimate one--there are many organizations that use items donated in drop boxes for their own profit, rather than for helping others. Contact local homeless shelters and ask if clothing donations are needed. See if there are any specific clothing items that they need most. Action, Inc., Second Glance, Planet Aid boxes, Winter clothing is always in demand during the winter for warmth drives commonly held at schools, banks, community centers, and places of worship. Special items: such as prom dresses for teens who may not be able to afford to purchase one. Business/professional attire is often collected to help people in interviewing for jobs; Wellspring in Gloucester or other organizations (Rosie’s Place in Boston, MA). Organizations for Clothing/Shoes "Beyond the Bin", Big Brother Big Sister Foundation, Salvation Army, Second Glance. Current Drop Box Locations: Hiltz Disposal, 24 Kondelin Road, Gloucester, MA (accessible M-F 7:00 am - 4:00 pm), JD Myers Pub, 24 Lexington Avenue, Gloucester, MA, Holy Family Parish, 74 Pleasant Street, Gloucester, MA, Red Barrel Restaurant, 171 Eastern Ave, Essex, MA, Tony Tally Motor Sales, 209 Essex Avenue, Gloucester, MA, Dawn’s Studio of Dance, 42 Eastern Avenue, Gloucester, MA.

4. Where Can I Recycle Electronics and Related Items?

Electronics/E-Waste Staple’s Office Store locations generally accept electronics and e-waste to no cost to you —regardless of brand, condition, where it was purchased. For more information of Staple’s Recycling Program, visit Staples.com.

5. Where Can I Recycle Lightbulbs?

The DPW Yard accepts fluorescent light bulbs.

6. Where Can I Recycle Furniture?

Furniture: Second Glance on Pond Road, Gloucester has a furniture annex. Second Glance is part of the Open Door Food Pantry’s fundraising activities; both are non-profits and all monies raised through the sale of their furniture and other goods go directly to feeding hundreds of families on Cape Ann. For hours of operation, to schedule a pickup, or make an appointment, call (978) 283-4298 or visit their website Open Door Food Pantry.  Beyond The Bin also has information on where to recycle furniture.

7. Where Can I Recycle Glass?

Glass:
Glass is an integral part of any recycling program. Recycling diverts this valuable resource from land-filling and incineration. Consumers expect glass to be included in recycling programs.

Although not as prevalent on grocery shelves as they used to be, glass bottles and jars still have a presence and need to be recycled when empty. Whether they once held beer, wine, spaghetti sauce, baby food, or salsa, glass containers are easy to recycle because they can easily be recycled back to new glass.

Inexplicably, only about 22 percent of glass bottles and jars are recycled nationally. Massachusetts recycles 66 percent due in part to our deposit laws on beverage containers. But aside from getting your nickel back for your bottles, why should you recycle glass bottles and containers?

Glass is forever. Glass can be recycled an infinite number of times; it really does get recycled! The same glass bottle or jar can be recycled over and over again into the same high quality glass every time. Glass bottles and jars go from recycling bin to store shelf in as few as 30 days. An estimated 80 percent of recovered glass containers are made into new glass bottles.

Glass saves energy. By using recycled glass cullet, the glass container industry reduces the amount of energy it needs for its furnaces. Using recycled glass minimizes consumption of raw materials and lessens the industry’s overall demand for energy. Plus it’s cost efficient. The glass recycling process is a closed-loop system, creating no additional waste or by-products.

Glass recycling lessens greenhouse gas emissions. For container glass, a 10 percent increase in cullet reduces particulates by 8 percent, reduces nitrogen oxide by 4 percent, and reduces sulfur oxides by 10 percent. And, for every six ton of recycled container glass used, one ton of carbon dioxide, a greenhouse gas, is reduced.

Glass saves raw materials. For every ton of glass recycled, more than a ton of raw materials are saved, including 1,300 pounds of sand, 410 pounds of soda ash, 380 pounds of limestone, and 160 pounds of feldspar.

Save the landfill; Save the World. Recycling glass helps to preserve natural resources while lessening the load on landfills—and helping communities avoid expensive disposal costs.

While the majority of recycled glass is made into new glass bottles and jars, glass can also be remade into other products. The second largest market for recycled glass is fiberglass. Other markets include abrasives, "glasphalt" glass beads for reflective paint and filler in storm drains.

8. Where Can I Recycle Mercury?

The DPW yard accepts thermometers, thermostats, switches, nickel cadmium and button cell batteries.

9. Where Can I Recycle Metal?

Accepted Scrap Metal: Metal items that are at least 80% metal; some acceptable items include bicycles, water heaters, tools, washers, dryers, dishwashers, file cabinets, metal chairs, and gas grills (without propane tanks). Unacceptable items: Propane tanks, any item containing freon such as air conditioners, refrigerators, or dehumidifiers.

10. How Do I Know What's Recyclable and Where to Look?

To find out where to recycle, reuse, or re-purpose items n Massachusetts, use the searchable database, Beyond The Bin which is administered by Massachusetts Department of Environmental Protection.

11. Recycling is Mandatory in Gloucester, But How Do I Know What to Do With My Items?

In the recycling world, the term is “single stream”; the sorting technology and workers in the sorting plants do the separation, with conveyor belts carrying each type of recyclable to a different place, so now, you can put most everything in together.  No more putting recyclable paper and cardboard in a separate bin or putting recyclable cans, bottles, and plastics in a separate bin!  Recycling your trash is an important way you can help preserve our environment, reduce our consumption of precious natural resources, save yourself and our City money.  The more you put out for recycling, the less you have to spend on bags.  Only with your help can we reach our recycling goals.  Each item that is removed from the waste stream reduces our trash disposal costs, enabling us to use that money for other important city services - all while helping to preserve our environment!  The main reason heard from residents who don’t recycle is that it is too much trouble for them to sort their recyclables and that the bins take up too much room with paper and junk mail in one bin and everything else in another.  You can use an old trash barrel with a "Recycle" bumper sticker on it (stickers are available at the DPW at no cost).  Now there is absolutely no excuse not to take part.  And recycling is mandatory!  Mandatory recycling ensures that we get recyclables out of the trash and therefore out of the incinerator in Saugus where Gloucester pays an additional fee for every ton of trash taken there.  NOT RECYCLABLE/CONSIDERED REGULAR TRASH: Plastic bags of any kind including: pellet bags, styrofoam, bubble wrap, spray bottle pumps, deli & salad plastic containers, plastic disposable plates & cups, disposable silverware, napkins, styrofoam coffee cups, 3 ring binders, CDs and video tapes, greasy/food stained pizza boxes and paper with food stains.

12. Is There A Database of Unique & Unusual Recycling Materials and Locations?

Yes, check out "Beyond The Bin" administered by the Massachusetts DEP.

This Beyond the Bin Directory is meant to help you recycle unique and hard-to-handle items that don't go in your recycling bin or recycling cart. While some of the outlets listed in this directory may accept material that have traditionally been handled by municipal recycling programs (such as paper, cardboard, bottles, cans, etc.), many of the outlets listed here do not accept these materials.

MassDEP provides an alphabetical listing of municipal recycling programs.

13. Where Can I Recycle/Donate My Car/Vehicle?

Wheels For Wishes is a charity vehicle donation program that turns cars, trucks, motorcycles, SUVs, RVs, and even boats into wishes for children in Massachusetts and Rhode Island. They are a tax-exempt charity under section 501(c)(3) of the IRS Code, benefiting the Make-A-Wish Foundation® of Massachusetts and Rhode Island. Contact the organization at (855) 641-9474 for more information or to arrange a donation. Visit their website at www.wheelsforwishes.org.

14. Where Do I Dispose of Sharps Needles?

Sharps needles may NOT be disposed of in the trash. Addison Gilbert Hospital on Washington Street has a Sharps Disposal Kiosk in their main lobby; the needles must be in a puncture-resistant plastic container. For more information, call the Gloucester Health Department at (978) 281-9771.

15. What Do I Need to Know About Recycling?

The three recycling arrows is the universal symbol of recycling and printed on millions of products that can be recycled or have been made from recycled content. Each arrow in the recycling logo represents one step in the three-step process that completes the recycling loop. Step #1 is collection. This is when you put your recyclable materials into your curbside recycling bin. The collected materials are then processed and sold to manufacturing facilities such as steel, paper, and glass mills. Step #2 is the manufacturing process; the recyclable materials are converted into new products and shipped to stores across the country to be placed on shelves as new consumer goods, for example: Paper and cardboard are turned into cereal and cracker boxes, book covers, and game boards at a recycling paper mill in Fitchburg, MA. Glass bottles and jars are melted and used to make new containers in facilities such as St. Gobain Containers in Milford, MA. Milk jugs, detergent bottles, and other #2 plastics become landscaping timbers and whiskey barrel planters made by Smartware Products in Leominster, MA. Be careful! The 3-arrow recycle symbol can be misleading. It’s not a recycling stamp, even though the graphic is clearly slated towards recycling. It’s a "resin recycling code", which tells you what kind of plastic you’ve got. The recycling symbol does not necessarily mean that a product is made with recycled content or that it can be recycled in the City’s curbside collection program. Many plastic products are coded with a recycling symbol, indicating that somewhere they may be recyclable, but not necessarily accepted in Gloucester’s curbside program, for example: Codes 1 and 2 (milk bottles and soda bottles) are easily recycled. The other codes usually aren’t. Styrofoam (technically, "expanded polystyrene foam"); is code 6. You can’t recycle it in the sense of reducing it to constituent parts and making something new out of it (the way you can with codes 1 and 2) therefore even though it is stamped #6 it is not accepted in Gloucester’s curbside program . Step #3 of the Recycling Process is where you, the consumer, purchase products made with recycled content. “Buy Recycled” Myths: Here are four common myths and misconceptions about recycled products: Myth #1: "Recycled products are hard to find" This used to be true, but no longer. From the neighborhood grocery store to national retailers, stores sell thousands of products made from or packaged in recycled content material. Myth #2: "Recycled paper isn’t as good as non-recycled paper" Recycled content papers now share the same printing and performance characteristics and looks and acts the same as new paper. Recycled content paper has the same whiteness and brightness attributes as well. Recycled papers offers the same level of performance on copiers, and laser and ink jet printers. Myth #3: "Recycled products cost more". This used to be the case for some materials, but no longer. Many recycled products are priced competitively with their non-recycled counterparts and in fact, may cost less. Myth #4: "Recycled products are inferior in quality" This is simply not true. Recycled products have the same quality, reliability, and dependability. Surveys by the ’Buy Recycled Business Alliance’ asked hundreds of corporate purchasing agents about their satisfaction with recycled content products; 97% of respondents were pleased with the performance of recycled content products. When you “Buy Recycled” you complete the recycling loop!

16. Where Can I Dispose Hazardous Residential Waste/Items?

The DPW/Recycling Department holds two Residential Hazardous Waste Days, typically one in the spring and one in the fall. Gloucester residents are allowed to bring up to 25 pounds or gallons of material at no cost. For over 25 pounds/gallons, an additional fee will be assessed. For up to 10 gallons or pounds over it is $30.00, 11-25 gallons or pounds over the charge is $50.00. Acceptable Household Materials Include: Rubber Cement, Airplane Glue, Fiberglass Resins, Photo Chemicals, Chemistry Sets, Furniture Polish, Floor & Metal Polish, Oven Cleaner, Fluorescent Bulbs, Mercury-Bearing wastes, Drain & Toilet Cleaner, Spot Remover Rug & Upholstery Cleaner, Hobby/Artist Supplies. Acceptable Yard-type Waste: Poisons, Insecticides, Fungicides, Chemical Fertilizers, Weed Killers, Moth Balls, Flea Control Products. Acceptable Workbench Waste: Oil Based Paints only, Stains & Varnishes, Wood Preservatives (except Penta), Paint Strippers and Thinners, Solvent Adhesives, Lighter Fluid. Acceptable Garage Waste: Fuels/Gasoline/Kerosene, Motor oil, Car batteries, Antifreeze, Engine Degreaser, Brake Fluid/Carburetor Cleaner, Transmission Fluid, Car Waxes and Polishes, Driveway Sealer, Roofing Tar, Swimming Pool Chemicals. Unacceptable Materials - Do NOT Bring any of the following: Latex Paint (to dispose of latex paint, pop lid, let dry, throw in trash...acceptable), Empty Containers, Trash, Commercial or Industrial Waste, Radioactive Waste, Smoke Detectors, Infectious & Biological Wastes, Compressed Gas Cylinders (other than propane), Ammunition, Fireworks, Explosives, Flares, Fire Extinguishers, Prescription Medicines/Syringes, Asbestos. How Can I Safely Transport These Hazardous Materials? (Important: Never Ever Mix Chemicals!) Leave materials in original containers, tighten caps and lids. Sort and pack separately: oil paint, pesticides, and household cleaners. Pack containers in sturdy upright boxes and pad with newspaper. Pack your car and drive directly to the site. NEVER SMOKE while handling hazardous material. During the residential hazardous waste day collections, residents are asked to schedule an appointment to bring their materials to the DPW yard. The Recycling Department can be reached at (978) 325-5600. Check the City’s website in the spring and fall to find exact dates; typically April and September.

17. Where Can I Recycle Christmas Trees, Wreaths, and Greens After the Holidays?

The DPW has a special collection on a specific schedule where Christmas trees and wreaths are picked up on residents’ regular trash days. Check the website, Gloucester Daily Times, or call the DPW to find out the schedule. According to the National Christmas Tree Association, 25-30 million real Christmas trees are disposed of in the U.S. per year.