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The original item was published from 7/18/2011 1:36:27 PM to 7/18/2011 1:39:03 PM.

News Flash

Public Works

Posted on: July 18, 2011

[ARCHIVED] Upgrade to Citizens Request system

All citizens requests will now be handled through the Citizens' Request Tracker.

All departments are now using a new feature of our website called the Citizens' Request Tracker to handle electronic requests from citizens. The new system has many improvements including:

- the ability to track requests more effectively
- the ability to attach pictuers or documents as part of the record of your request
- the ability to group multiple requests for the same problem together to make handling them easier
- tools to make sure your requests are not overlooked if particular staff are out of the office

We hope this will improve your experience dealing with the City, and will help us be more responsive to your needs.

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