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Information Services
Residents

To contact the City of Gloucester's Information Services Department, please use the Contact Us form.

Employee Resources

Contacting the Help Desk:

City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues

The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.
      


 

News Flash
CURBSIDE YARD WASTE COLLECTION
Curbside yard waste collection will be the weeks listed below on your regular trash day. Place leaves and grass clippings in paper leaf bags of loose in marked barrels. Collection is on your regular trash day during these weeks. Read on...
Trash Will Not Be Collected On Monday November 12, 2018
In observance of Veteran's Day, trash will not be collected on Monday, November 12, 2018. Collection will be delayed on day. Read on...

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