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Information Technology

James Pope
IT Director

Eric Bichao
Systems Administrator
Brian Hamilton
IT Support Specialist

City Hall Annex
3 Pond Rd.
Gloucester, MA  01930

Ph: (978) 325-5250

Office Hours
Monday - Wednesday
8:00 am - 4:00 pm

8:00 am - 6:30 pm

8:00 am - 12:30 pm

The Information Technology Department provides technology, communication services and solutions to City departments with a goal of empowering departments to deliver services more efficiently and effectively. The IT Department is focused on modernizing the City of Gloucester’s Information and Technology infrastructure, in order to provide enterprise class systems for the growing needs of City employees, Gloucester’s residents, and guests.

Service Alerts:

The IT Department will place notices here for any information related to system outages or maintenance issues.

 Last Updated 8/25/2016
Service Effected  Description
 Online Bill Pay   Due to a software issue with our online bill pay system. All major web browsers with the exception of Mozilla Firefox, are being blocked from accessing the system.


To contact the City of Gloucester's Information Technology Department, please use the Contact Us form.

Employee Resources:

Contacting the Help Desk:

City Employees, which include all departments except Police, Fire and Schools, have the City’s Information Technology Department at their disposal for any issue related to their computer, phone, mobile device or any other technology managed by the Information Technology Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues.

The IT Department is the the first point of contact for the Fire Department. IT provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City Email, please submit a request using the helpdesk. 


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