To contact the City of Gloucester's Information Services Department, please use the Contact Us form.
Contacting the Help Desk:
City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.
- Help Desk hours are from 8:00 AM to 4:00 PM
- Help Desk website: http://support.gloucester-ma.gov
- Help Desk Phone Number: 978-325-5250
- Users are encouraged to always use the Help Desk System for reporting issues
The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.
City Email can be access from any web browser by visiting http://www.gmail.com/
If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.
2020 Draft Hazard Mitigation Plan
City staff have been working with the technical assistance of the MAPC to develop a draft plan for submission to the FEMA which now available for review and comment:
If you would like to provide comments please do so by December 19, 2019
NOTICE TO OUR WATER CUSTOMERS
On Wednesday, December 4, 2019 water treatment plant operations will be transferred from West Gloucester to Babson as a part of routine operations. This may change the direction of flow in some water mains and may cause temporary discoloration