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Information Services
Residents

To contact the City of Gloucester's Information Services Department, please use the Contact Us form.

Employee Resources

Contacting the Help Desk:

City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues

The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.
      


 

News Flash
Poplar Street Sewer Replacement Project
Beginning the week of November 12th, Methuen Construction and their subcontractor, N. Granese & Sons, will be replacing the sanitary sewer on Poplar Street. Stantec Consulting is providing onsite inspection services and will assist with property Read on...
Fall Water Quality Maintenance
Following the October 10 temporary disinfectant switch to chlorine, the DPW is returning to monochloramine as the distribution system disinfectant beginning October 31. With this a chlorine odor that may have been noticeable during the period ending Read on...

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