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Information Services

To contact the City of Gloucester's Information Services Department, please use the Contact Us form.

Employee Resources

Contacting the Help Desk:

City Employees - which include all departments except Police, Fire, and the Schools - have the City’s Information Services Department at their disposal for any issue related to their computer, phone, mobile device, or any other technology managed by the Information Services Department.

  • Help Desk hours are from 8:00 AM to 4:00 PM
  • Help Desk website: http://support.gloucester-ma.gov
  • Help Desk Phone Number: 978-325-5250
  • Users are encouraged to always use the Help Desk System for reporting issues

The Information Services Department is the the first point of contact for the Fire Department. The Information Services Department also provides support for email accounts to the Police Department.

Email Portal:

City Email can be access from any web browser by visiting http://www.gmail.com/

If you have a mobile device that you would like connected to City email, please submit a request using the Help Desk.


News Flash
Important Notice Regarding The Memorial Bench Program
Just a friendly reminder that the memorial bench program has ended. The intent of this program was to replace old existing park benches on the boulevard and throughout the City. This has been accomplished. Read on...
Englewood Road, Ocean Avenue, Lake Road, Maple Road, and Village Road Water Replacement Project
The project will involve installation of water mains and installation of new fire hydrants, and valves on Englewood Road, Ocean Avenue, Lake Road, Maple Road, and Village Road by the City’s Contractor N. Granese & Sons, Inc. of Salem, MA. Read on...

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